proven success
Our Process
With over 15 years of direct industry experience, Biscayne Hospitality maintains a proven process on every project to ensure successful execution on design, budget, and schedule.
Count on our team to help you with:
- Design feasibility – can it be executed while maintaining hospitality grade construction standards?
- Design budgeting – how much will it actually cost to execute exactly as specified?
- Option development – how can we drive cost effectiveness without compromising design intent?
- Sample development – how will we actually execute the critical design elements? How will the VE options look?
- Movement/installation planning – will these items fit through doorways and elevators? How will modular construction be executed?
Project Orientation
Focused engagement at the earliest stages of a project has an enormous impact on overall project success.
We work hard at the quoting stage to ensure:
- All products, components, and COM quantities are accounted for
- Options are included with clear descriptions to distinguish any deviation from the original specification
- Appropriate packaging, freight, duties, and taxes are all included
- Submittals are made on time and as instructed
Quoting
Thorough and transparent quoting protects all stakeholders from ambiguity, confusion, and miscommunication.
All projects begin with:
- A kick-off meeting between all parties to establish clear communication and capture all project details up front
- Clearly defined milestone planning, including deliverables required from all parties
- Highly collaborative and proactive CAD, finish sample, and component approval process to minimize revisions and protect schedule
- Priority item planning to deliver according to installation schedule
Pre-production Planning
The idea here is simple: measure twice and cut once.
Our process & infrastructure leave nothing to chance:
- A complete pre-production sample for every SKU to work out any design/construction challenges prior to full production
- Biscayne staff on site at all of our factories to closely manage production on a daily basis
- Robust quality control systems designed to identify and mitigate risk in a custom manufacturing environment
- Direct client communication with our on-site production team to facilitate real-time updates and close coordination with design & purchasing teams
Full Production
When it comes to manufacturing, we have a mantra: you get what you inspect, not what you expect.
Our dedicated logistics team is at your service:
- Proprietary container loading software to maximize efficiency and minimize your shipping cost
- Contract grade packaging made to withstand heavy loads and long-distance movement
- Clear, concise, and accurate reporting on transit status per SKU
- Long-standing relationships with all major shipping lines – we know how to plan around port congestion, prioritize our containers for fast offloading, and take alternate routes when necessary
Logistics
From our factory floor to your door – we handle with care.
We stand behind you every step of the way:
- Complete ownership of effective coordination with warehouse team, installation team, and property operations team
- Pre-delivery meetings to review installation sequencing, installation instructions, specific movement considerations/accommodations, and coordination with other trades.
- Biscayne implementation staff on site at installation kick-off to support installation and property operations teams
- Mobile service teams nationwide to provide touch-up and repair services as requested.
Implementation
Our dedicated implementation team has a single purpose: to ensure the successful outcome of every project.
We always have your back:
- A general warranty on all products we deliver under normal use
- An expert service team available to assist with any issues, via meeting or site-visit
- Touch-up service as requested.
Follow-Up Care
At Biscayne, we believe that service extends far beyond delivery. We stand behind all our products and guarantee they are of the highest quality.
Tough Budget?
Complex Design?
With over 15 years of industry experience, we have the solutions. Our team of experts is here to help.